Help & FAQ

How do returns/refunds work?

If a customer wishes to return an item, you will be responsible for handling the return process and communicating directly with the customer. You will need to mark the item as returned through your Shopify dashboard and process any refunds through your payment gateway as usual.

Commission is charged on all orders made through Curate, regardless of any returns or refunds that are made after the transaction is complete. Even if an item is returned, there is still inherent value to the transaction because you receive the customer's details and can re-market to the customer in future.

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