Help & FAQ

How do returns/refunds work?

If a customer wishes to return an item, you will be responsible for handling the return process and communicating directly with the customer. You will need to mark the item as returned through your Shopify dashboard and process any refunds through your payment gateway as usual.

If an order is refunded, the commission fee that was originally charged to you for that item will be deducted from your next commission charge(s).  

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