Help & FAQ

How to add links to your Refund Policy, Privacy Policy and Terms of Service Statements

Before customers check out, they must be able to view links to your Refund Policy and Privacy Policy in the footer of the Checkout page:

 

If you already have a Refund Policy and Privacy Policy
 
Great! Follow these steps to have them appear during Checkout:
 
  1. In a new browser tab or window, go to your Refund Policy page.
  2. Copy your Refund Policy to your clipboard with cmd + c on a Mac or ctrl + c on a PC.
  3. From your Shopify Admin, click Settings, then click Checkout.
  4. Scroll down to the Refund, Privacy and TOS Statements area. 
  5. Paste your clipboard contents into the Refund policy box using cmd + v on a Mac or ctrl + v on a PC
  6. Repeat the above steps for your Privacy Policy and Terms of Service (if you have them).
 
 
If you do not yet have a Refund, Privacy or Terms of Service Policy
 
Shopify allows you to generate sample policies right from your Shopify admin. Once you've created your policies, they'll show up as links in the footer area of your checkout pages.  
 
To create a refund policy, privacy policy and terms of service statement:
 
  1. From your Shopify admin, click Settings, then click Checkout.
  2. Scroll down to the Refund, Privacy and TOS Statements area.
  3. Click Generate sample policy.
  4. Make any adjustments to the policies as needed. While Shopify offer great samples, you are ultimately responsible for your own TOS – so you should review them carefully before posting them to your shop. 
  5. Remember to hit Save when you're done entering your policies. 
 
 
Need help? Email us.
 
 
 
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